Add this topic to your myFT Digest for news straight to your inbox
Agencies providing overseas-based staff for US clients have prospered
Chatbots will soon take over much of the work of human agents, forecasts chief of Indian IT group
Outsourcer buys European Homecare for €40mn as it flags impact from UK government plans to close migrant hotels
Companies that have already invested in production facilities are set to have an edge
Multinationals are setting up global capability centres as they seek to bring technology in house
Risks such as scandals around the treatment of migrants can destabilise businesses
Contractors in Kenya review graphic content so users don’t have to. Now, they are suing Meta for a fairer deal
India and South Africa to assume more audit and tax tasks as number of US graduates falls
Infosys and Tata Consulting Services say clients are delaying decisions on projects
Call centres and other groups optimistic as global businesses continue to seek ways to cut costs
Foxconn plant workers tell FT of chaos that reveals Apple’s vulnerabilities to Chinese manufacturing shocks
The iPhone maker remains overwhelmingly reliant on the Asian country
Executives take tough stance after concerns of workers sharing corporate secrets with rivals
Industry watchers are sceptical about IT services growth and concerned employee churn is increasing salaries
Online marketplace Airtasker connects people with ‘taskers’ to get odd jobs done
Industry that serves as world’s back office faces a skills shortage, warns Arundhati Bhattacharya
Short-form video app hires hundreds to help curb spread of harmful content
French company faces same problem as other erstwhile computing titans; what to do when competitive advantage evaporates
Brutal second wave forces companies to provide care for staff as healthcare system teeters
Man behind hostile bid for world’s biggest security group built rival GardaWorld from scratch starting with C$25,000 in 1995
After US sanctions, staff fear lay-offs.
Brands from Gap to Topshop have halted orders or withheld payments, leading suppliers to cut or stop pay
Poland is hoping to benefit from difficulties caused by the chaotic nature of India’s lockdown
Revenue will drop sharply following the hiatus in contract signings
Companies are racing to maintain services for global clients
International Edition