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Data from Environment Agency prompts calls for government to declare national emergency
Companies are asking for increases of up to 70% by 2030 to deliver improvements to infrastructure
Watchdog urges companies to offer more support over plans to raise charges up to 49%
Consumers query amount of water used, accuracy of charges and handling of debt recovery
Problems increase by fifth in three years, raising concern about impact of extreme weather
Doubts cast on Ofwat’s strategy of offering supplier choice to non-household market
Progress on customer service ‘appears to have stalled’, says watchdog
Consumers will pay 5% less on average in real terms — or about £20 — by 2020
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