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Things companies should ask their providers
Idea management software is smart way to deal with staff suggestions, and boosts collaboration, says Jane Bird
Clever data analysis can find out what people really think about businesses
Security staff and babies are among opportunities
Cloud helps Wolverine Worldwide handle $1bn purchase
Online-only bank has avoided spending on costly infrastructure
Letting employees use their personal gadgets at work can cause problems but they are surmountable
Mobile devices can help employees develop their skills when and where they are needed
Decision will depend on level of in-house skills
Streamlining of systems can deliver considerable benefits
A look at the history and language of the outsourcing industry
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