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The FT’s Claire Bushey explains why an estimated 25mn people were left feeling angry in US airports last year
Cancelled flights, missing bags and disappearing routes are infuriating passengers — and galvanising a push for tighter regulation
Nationwide plane grounding follows meltdown at Southwest as passenger complaints triple from pre-pandemic levels
Southwest shows management by numbers has gone too far
Outdated technology led to widespread disruption during December snowstorm while US rivals recovered fairly quickly
The US discount carrier now has additional financial priorities that will weigh on earnings this year
Supply chain crunch disrupts deliveries as carriers are forced to reduce flights
Few airlines hedge against surging oil prices but Southwest’s small team has shown the benefit
CEOs say rules due to expire on Monday are ‘no longer aligned with the realities’
Airline executives struggle to work out how many seats to sell amid staffing constraints
Pilots union says widespread disruptions expose ‘brittle’ pandemic-era operations
United lightens holiday capacity while American executive eyes ‘unpredictable’ recovery
Equity holders should think carefully before listening to carrier’s optimistic pronouncements
Average passenger numbers are at their highest level since the pandemic began
Credit default swap prices tumble as lawmakers discuss aid package and vaccine nears
Pilots union calls carrier’s move a ‘heartless’ negotiating tactic to reduce pay
Promise of no compulsory furloughs could give company an edge over rivals in rebound
Carriers diverge on whether to maintain social distancing and run aircraft at partial capacity
Aeroplane maker’s stock rises on important step in returning jet to the skies
Famed investor backed the bank in 2008 but sold bulk of shares as pandemic developed
Companies are seeking to tap whatever sources of affordable funding are available
Company estimates operating revenue will fall as much as 95% in April and May
American Airlines also warns of bigger hit as Boeing’s struggles batter industry
US airline says aircraft maker failed to tell it 737 Max alerts were not ‘operable’
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